Umadeit Support
📧 Contact
Email: support@umadeit.app
Response time: Within 24 hours on business days (Pacific Time, Canada)
Languages: English / 中文
Frequently Asked Questions
Where is my data stored? Can I lose it?
All data lives in a SQLite database on your device. We don't run servers that collect your financial information. To prevent loss when switching phones or deleting the app, use the in-app "Export CSV" or "Cloud Backup" (Pro) feature regularly to save copies to iCloud Drive, Google Drive, or another cloud location.
What's the difference between Free and Pro?
Free: unlimited transactions, unlimited invoices, all T2125 tax categories, GST/HST split, vehicle mileage, quarterly tax estimates. Pro ($5.99/month or $49.99/year CAD) adds: OCR receipt scanning, cloud data backup, multi-ledger (split between family members), and bulk CSV/Excel import.
How do I cancel my subscription?
On iPhone: Settings → tap your Apple ID at the top → Subscriptions → Umadeit → Cancel. You'll keep Pro access until the end of your current billing cycle. After that, the app reverts to Free — your existing data stays intact.
How do I restore a previous purchase?
In-app: Settings → Upgrade to Pro → scroll to the bottom and tap "Restore Purchase". You must be signed in with the same Apple ID used for the original purchase.
Does Umadeit work outside Canada?
Umadeit is designed for Canadian self-employed individuals. All tax categories, rates, and forms (T2125) follow Canada Revenue Agency (CRA) rules. Users outside Canada can still use the bookkeeping and invoicing features, but the tax-specific functionality won't apply.
Can Umadeit replace my accountant?
No — and we don't recommend it. Umadeit is a bookkeeping and tax-preparation organizer. It categorizes your income and expenses according to CRA rules, generates reports, and estimates tax owed. But for actual filing and complex tax planning, you should consult a licensed CPA or tax advisor. All tax estimates in the app are for reference only and do not constitute legal, tax, or accounting advice.
I reported a bug — when will it be fixed?
Critical bugs (data corruption, crashes): usually patched within 1-3 days. Standard bugs: rolled into the next regular update (every 2-4 weeks). Feature requests: evaluated for priority and added to the roadmap. We reply to every report by email.
Can I import historical transactions?
Yes. Pro users can use Settings → Data Management → CSV Import. Supports CSVs exported from most Canadian banks and credit cards, plus Excel files. You can preview the mapping before committing the import.
Other Ways to Reach Us
Beyond email, you can use the in-app feedback form: Settings → About → Send Feedback. It automatically attaches your device model, OS version, and app version so we can debug faster.