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Umadeit 帮助与支持

最后更新:2026 年 4 月 25 日

需要帮助?无论是 Bug 报告、功能建议、还是订阅相关问题,我们都会在工作日 24 小时内回复。

📧 联系方式

邮箱:support@umadeit.app

响应时间:工作日 24 小时内(加拿大太平洋时区)

语言:中文 / English 均可

常见问题

我的数据存在哪里?会不会丢?

所有数据都存储在你手机本地的 SQLite 数据库里,我们没有服务器收集你的财务信息。请定期使用 App 内的「导出 CSV」或「数据备份」功能(Pro)将数据保存到 iCloud Drive、Google Drive 或其他云盘,以防换机或误删 App 时数据丢失。

免费版和 Pro 有什么区别?

免费版可以无限记账、无限发票、所有 T2125 报税分类、GST/HST 拆账、车辆里程、季度税预估等核心功能。Pro 版(月付 $5.99 / 年付 $49.99 CAD)解锁:OCR 拍收据自动识别、数据云备份、多账本(家庭成员分账)、CSV/Excel 批量导入。

怎么取消订阅?

iPhone 上:设置 → 你的 Apple ID(顶部头像)→ 订阅 → 选择 Umadeit → 取消订阅。取消后,当前付费周期结束前你仍可继续使用 Pro 功能,到期后自动回退到免费版,已记录的数据不会丢失。

怎么恢复已购买的订阅?

App 内:设置 → 升级到 Pro → 滚到底部点「恢复已有购买」。需要使用购买时使用的同一个 Apple ID 登录设备。

App 适用于加拿大以外吗?

Umadeit 是专为加拿大自雇人士设计的,所有税务分类、税率、报税表(T2125)都基于加拿大税务局(CRA)的规则。其他国家的用户可以使用基础的记账与发票功能,但税务部分不适用。

我能用 Umadeit 替代会计师吗?

不能,也不建议。Umadeit 是一个记账与税务整理工具,帮你把日常收支按 CRA 分类、生成报表、估算税额。但最终报税和复杂税务规划仍建议咨询持牌会计师(CPA)或税务顾问。我们提供的所有税额估算仅供参考,不构成法律或税务建议。

我提交了 Bug 反馈,多久能修?

关键 Bug(影响数据正确性、导致崩溃):通常 1-3 天内发布修复版本。一般 Bug:合并到下一个常规更新(约 2-4 周)。功能建议:会评估优先级,进入路线图。所有反馈我们都会在邮件里回复你。

我能批量导入历史交易吗?

可以。Pro 用户可在设置 → 数据管理 → CSV 导入。支持的格式包括银行/信用卡导出的 CSV、Excel 文件等。导入前可预览映射结果,确认无误后再写入。

反馈渠道

除了邮件,你也可以在 App 内:设置 → 关于 → 发送反馈,会自动附带设备型号、系统版本、App 版本,方便我们快速定位问题。


🇨🇦 English · 中文 ↑

Umadeit Support

Last updated: April 25, 2026

Need help? Whether it's a bug report, feature request, or a subscription question — we reply within one business day.

📧 Contact

Email: support@umadeit.app

Response time: Within 24 hours on business days (Pacific Time, Canada)

Languages: English / 中文

Frequently Asked Questions

Where is my data stored? Can I lose it?

All data lives in a SQLite database on your device. We don't run servers that collect your financial information. To prevent loss when switching phones or deleting the app, use the in-app "Export CSV" or "Cloud Backup" (Pro) feature regularly to save copies to iCloud Drive, Google Drive, or another cloud location.

What's the difference between Free and Pro?

Free: unlimited transactions, unlimited invoices, all T2125 tax categories, GST/HST split, vehicle mileage, quarterly tax estimates. Pro ($5.99/month or $49.99/year CAD) adds: OCR receipt scanning, cloud data backup, multi-ledger (split between family members), and bulk CSV/Excel import.

How do I cancel my subscription?

On iPhone: Settings → tap your Apple ID at the top → Subscriptions → Umadeit → Cancel. You'll keep Pro access until the end of your current billing cycle. After that, the app reverts to Free — your existing data stays intact.

How do I restore a previous purchase?

In-app: Settings → Upgrade to Pro → scroll to the bottom and tap "Restore Purchase". You must be signed in with the same Apple ID used for the original purchase.

Does Umadeit work outside Canada?

Umadeit is designed for Canadian self-employed individuals. All tax categories, rates, and forms (T2125) follow Canada Revenue Agency (CRA) rules. Users outside Canada can still use the bookkeeping and invoicing features, but the tax-specific functionality won't apply.

Can Umadeit replace my accountant?

No — and we don't recommend it. Umadeit is a bookkeeping and tax-preparation organizer. It categorizes your income and expenses according to CRA rules, generates reports, and estimates tax owed. But for actual filing and complex tax planning, you should consult a licensed CPA or tax advisor. All tax estimates in the app are for reference only and do not constitute legal, tax, or accounting advice.

I reported a bug — when will it be fixed?

Critical bugs (data corruption, crashes): usually patched within 1-3 days. Standard bugs: rolled into the next regular update (every 2-4 weeks). Feature requests: evaluated for priority and added to the roadmap. We reply to every report by email.

Can I import historical transactions?

Yes. Pro users can use Settings → Data Management → CSV Import. Supports CSVs exported from most Canadian banks and credit cards, plus Excel files. You can preview the mapping before committing the import.

Other Ways to Reach Us

Beyond email, you can use the in-app feedback form: Settings → About → Send Feedback. It automatically attaches your device model, OS version, and app version so we can debug faster.